Frequently Asked Questions
Physio-Engineered Reformers for your optimal Pilates performance and comfort. Accessible machines in the studio and at home.
The main difference between these two models is the material: Kaizen has a timber frame and the Ziva - aluminum frame.
Hire-to-buy is a payment plan for our reformers. After paying initial deposit and shipping fee you will start a 42 or 52 weeks payment period (weekly payment plan depend on the reformer).
You can pay the outstanding balance for your hire-to-buy reformer any time. Please contact us at info@pilates.shop
The reformer bed, jump board, sitting box, bouncer, free starter pack, 12 month video access for our OnDemand App.
Pilates starter pack include Pilates ring, Pilates ball, Pilates socks, booty band and a block
Yes! Please contact info@pilates.shop to book and visit our showroom.
2 years
All our reformer carriages are 93 cm long and 60 cm wide.
Kaizen studio reformer - L 235cm x W 65cm x H 31cm, with 36cm carriage height
Ziva studio reformer - L 250cm x W 60cm x H 31cm, with 36cm carriage height
Kaizen foldable reformer - L 250cm x W 60cm x H 31cm, with 36cm carriage height. When folded: L 125cm x W 60cm x H 62cm
Ziva foldable reformer - L 250cm x W 60cm x H 27cm, with 33cm carriage height. When folded: L 125cm x W 60cm x H 62cm
Red is full strength, Blue is half strength, Yellow is quarter strength. Please Note: Our beds come with two red springs, two blue springs and 1 yellow spring.
200kg for all beds.
Consider allowing at least 50cm at the end of the bed in front of your foot bar, and at least 50cm either side of the bed for lateral movements.
Please use this link to access the instruction videos: https://hype.co/@pilates.shop
The reformer bed, jump board & sitting box.
Please email us to info@pilates.shop and we will send through pick up instructions
The cost of return shipping is taken out of your deposit once your equipment is returned.
Yes, please contact us info@pilates.shop and we will send you a payout quote.
All our reformer machines are suitable for all fitness levels.
We offer installation service with home delivery only in Sydney metro area. Please request for installation service before delivery.
Unfortunately, we do not offer free shipping.
To see the shipping price, please use shipping calculator in the checkout with a full priced reformer (shipping calculation will not show up on hire-to-buy reformer).
Home deliveries (specific areas only, please use the shipping calculator to see if you qualify) and depot pickups for remote areas.
All orders are processed within 2-5 business days (excluding weekends and public holidays) after receiving order confirmation email. You will be notified once the order has been shipped. Please contact us at info@pilates.shop if you haven’t received your order within 10 business days after receiving the shipping confirmation email. Please note: this does not apply for reformers that have suggested lead waiting time in the product description.
Please check if any delay information is noted in the description of each item. If out of stock or pre-ordering, we do our best to make sure all the reformers are received as soon as possible. We prioritize each shipment as soon as it arrives at our warehouse to customers awaiting their order.
For our team's own safety, we cannot deliver a rental bed up a flight of stairs. Feel free to contact us with any questions regarding this.
Usually it takes 2-3 weeks for the order to reach your home or depot. Please note that delays might occur if we are experiencing a high volume of orders or items are out of stock, pre-ordered.
Yes, our warehouse is based in Sydney, Revesby 2212. Please contact us at info@pilates.shop for more information.
Sydney, Australia.
We do not ship to P.O boxes
Not yet!
The Pilates Shop app is designed to help you make the most of your Pilates equipment at home, by providing on-demand workout videos, and nutrition plans that are specifically tailored to you. OnDemand is a platform that is accessible 24/7. New and Inspiring programs are updated weekly, and are fully instructed with physio-guided programming. This is the first in Australia to be designed and instructed by the Function physiotherapists, which will ensure specialised programs delivered to your home. Our Bounce classes are as HIIT as you can get, helping to get you sweating and burning as much as possible. Our program will make sure you can work on your body and also help reduce stress while increasing well being. When included, 12 months access is FREE from the day of activation. After 12 months $9.90 per week if requested.
Reformer Rehab Classes, Reformer Beginner, Immediate, Advanced Classes, Function Bounce Classes. Classes can be viewed on any device. We are currently working on updating our On Demand App!